Frequently Asked Questions
Everything you need to know about your Ultra PRO style journey.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, while expedited options are available at checkout.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Exchanges can be processed for different sizes or colors based on current stock availability.
Which payment methods do you accept?
Ultra PRO International accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How should I care for my Ultra PRO garments?
To maintain product quality, we recommend machine washing in cold water with similar colors and tumble drying on low. Specific care instructions are located on the interior label of each garment.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping costs and delivery times vary by destination and are calculated during the checkout process.